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YOUR MONITORING CENTER UNLIMITED
Enhance your alarm monitoring center beyond your imagination
Enhance your alarm monitoring center beyond your imagination
YOUR MONITORING CENTER UNLIMITED
Unlimited growth for your security servicE
At SoftGuard we believe that the growth of your security and monitoring service does not have to be limited by the operating tools that make it possible.
Therefore, we have developed ULTRA by SoftGuard, the new service which gives you access to our entire suite of modules and Applications without limitation.
MAIN LICENSE
Digital key for your productive server.
BACKUP LICENSE
Digital key for your backup environment.
ACCOUNTS
Unlimited monitoring accounts.
OPERATORS
Unlimited operation terminals for events processing.
MODULES SUITE
Alarm monitoring
Is the operating core of your monitoring center, where the operators process the events in real time and simultaneously.
It does receive alarm signals from all communication links. Performs the control of activation and deactivation schedules, control of automatic tests and smart false alarm control.
Video Verification
Designed to integrate video and audio to the alarm events received in the central station
simply and intuitively. It can be done by requirement of the operator or following verification and control routines.
The images will be stored in the system for later review and audit.
Technical Service
Management of the technical service to the client. Enters service orders and schedule preventive periodic service routines.
Assigns technicians, vehicles and materials. Performs stock control, identifies costs and delays. Allows to know the execution status step by step and evaluate the productivity of your work team.
Client Web Access
Allows clients to access their monitoring security system information. Integrates all the customer´s accounts in one place. It enables to display contact data, zones, events received, status of services and to request stored images.
Dealer Web Access
Enables positioning as a wholesale and cloud monitoring service provider, reaching new vertical markets: municipalities, private neighborhoods, universities, insurance companies, Telcos and ISPs and many more.
Allows the segmentation by account ranges for the web access to dealers, decreasing the operational load of the monitoring station, providing access for the registration/modification/cancellation of assigned accounts and even the attention of events 24 hours a day or in time ranges.
Manager Web Access
Complete online auditing of your monitoring system by means of statistical graphs.
Analyze and audit the performance of your operators. Keep track of signal traffic, alarms in process, active accounts, events on hold by priority, geo-referenced alerts, account evolution in 12 months, among others; in a 100% graphical and easy-to-understand environment.
Logger call recording
Logs conversations during event handling to audit operator performance. Allows intelligent search by date, account, operator and whether the call was incoming or outgoing.
TrackGuard GPS tracking
Allows the tracking and mobile monitoring of GPS devices. View mapping positioning, speeding control and geofences. To issue historical reports. Viewing by groups or fleets and sending remote commands via IP and SMS. The GIS motor uses digitized cartography in Google Maps format
Authorities Report
The events entering the central system will be directed to the authorities or to the secondary monitoring center (sub- stations).
The information received at the remote terminals through the SoftGuard Desktop Web system is detailed. Any action performed by the remote operator will be recorded for later auditing.
CRM Sales and Promotion
Comprehensive management of the contacts. It allows you to build marketing campaigns, follow up leads, quotations, price lists, offers, meetings, schedule sales visits, etc.
With CRM you will be able to attract and win new customers and retain current ones, reduce marketing and service costs. It also allows mass push notifications to be sent to SmartPanics App users.
MoneyGuard
Automatically generates the issuance of receipts for services rendered to the client, by ranges of subscribers or dealers, by groups or by types of subscriptions, based on table rates and on a periodic basis according to each customer's contract.
With this system, the collection follow-up is performed, indicating the status of current accounts, subscriptions, services collected and receivable, delinquency reports, including notification to the monitoring operator.
Access Control and Visitor Managment
Enables the Access control and visitor management, services, meetings, etc, for each functional unit or apartment.
The authorized visitor will receive the invitation via WhatsApp and at the time of check-in the Guard will validate the mentioned invitation with the registered one in the SoftGuard system enabling the entrance to the place.
Landing Page
One page web for your SmartPanics service ready to operate in a few hours.
With it you will be able to include valuable content for your next users and automate the registration process to the service, with ease to complete the form and accept terms. It is customizable with the name of the service and corporate image of your organization generating links from your social networks Facebook, Instagram to convert thousands of new users.
Fences Administrator
Allows the administration of the electrical fences for the events reception and map visualization of the of the status of each segment: activated, deactivated, in alarm, no power supply, open or closed status of the board).
The graphic display shows the perimeter of the fence installed with its respective segments and event indicators with differentiated colors for a quick understanding and identification of the affected sector.
URL Launcher
Enables links in the SoftGuard platform to access applications which are external to the monitoring platform. This functionality prevents the operator from having to leave the system to perform queries or transactions with other sites or systems.
ALL OUR MOBILE APPS UNLIMITED
Thousands of users connected anytime and anywhere. Transform your online services along with the technological evolution of the world. Strengthen the relationship with people and manage not only to increase empathy towards your organization but also to multiply its reach exponentially.
ALL OUR MOBILE APPS UNLIMITED
Thousands of users connected anytime and anywhere. Transform your online services along with the technological evolution of the world. Strengthen the relationship with people and manage not only to increase empathy towards your organization but also to multiply its reach exponentially.
ULTRA SERVICES AND TRAININGS
• Remote implementation, configuration and start up
• Full Technical Support 24/7
• Unlimited technical inquiries
• Unlimited Updates
• Protocols and Harware integrations*
• Pre-existing system database migration **
• Personalized trainings
Access to exclusive contents
• Workshops
Access to technical trainings
• Certifications
Access to Administrator and operator certifications
*We provide free of charge integrations of recognized brands widely used in the industry, used by the majority of the global users.
** At additional cost.
ULTRA PLANS
DO YOU WANT YOUR SMARTPANICS APP or VIGICONTROL TO BE Signature?
The Signature customization for your SmarPanics or Vigicontrol will make your App to have its own identity and to differentiate in the market for human monitoring apps with greater advantages
Such as:
– Choice of the App name as specified by the customer
– Personalized icon design of the App on the user´s smartphones
– Logo and colors insertion of your organization on the App
– Choice of the menu icons of the App
– Professional advice for the registration of the App in the iOS and Android stores.
– Exclusive configuration of the connection parameters for your monitoring center.
FAQs
The subscription to the service gives access to 1 (one) SoftGuard license.
The modules included are:
Alarm monitoring, Video Verification, Technical Service, Logger-Call recording, Dealer Web Access, Corporate Client Web Access, MoneyGuard, Authorities Report, CRM sales and promotion, TrackGuard, Manager Web Access, Fence Manager, Access control visitor managment, URL Launcher, Landing Page, SmartPanics, Vigicontrol, Clean App, SmartSMS. The INDIVIDUAL plan does not include the Dealer Web Access module.
The mobile apps included are:
SmartPanics, VigiControl, TecGuard, CleanApp and SmartSMS.
No, the Ultra by SoftGuard service has no limitation.
No, the Ultra by SoftGuard service does not have a limit on any of the mentioned cases of terminals or users of operation for access to the system or signal processing.
Yes, the subscription service of Ultra by SoftGuard contemplates the licensing of one (1) prime digital key (for production systems) and one (1) digital backup for backup environment.
By subscribing to the service and while it is valid, the client agrees to:
• SoftGuard.TV online training platform with unlimited access to general and exclusive training content in e-learning mode
• Workshops: Unlimited access to technical training courses.
• Certifications: Unlimited access to SoftGuard operator and administrator certifications.
Once the confirmation of the subscription made through this website has been received, the client will receive contact from our technicians via email, where the date and time will be agreed to coordinate the installation, configuration and remote start-up of the system. Generally, this happens within 72 business hours of having made the subscription and initial payment.
In case the subscription of a Signature package App, the customization term and compilation of the App on behalf of the user will be:
For Android platform: 10 (ten) business days once the requested information detailed on the infotec 243 is received.
For iOs platform: 10 (ten) business days once the requested information detailed on the infotec 243 is received and having the client registered as a developer in the respective platform as detailed in infotec 275.
The public display of the app on the stores (Android and iOs) is external to every management from SoftGuard and will depend on the approval of the security policies and each platform requirement.
Yes, all updates are included with version improvements without limit of quantity that SoftGuard releases to the user community during the term of the service.
You will have access to a Support Policy with full attention 24 hours, 7 days at the week, being able to report incidents in an unlimited way and receiving attention according to the SLA that appears in our Terms and Conditions.
The difference is that the INDIVIDUAL Plan has been designed for use in a single organization where it centrally has access to 100% of the system information, modules, signal processing.
The MULTIPLE Plan includes, unlike the INDIVIDUAL PLAN that does not incorporate it, the Dealer Web Access Module through which the organization can become a wholesale provider and monitoring cloud services, reaching new vertical markets: municipalities, private urbanizations, universities, insurance companies, Telcos, and ISPs and many more.
The Web Dealer Module allows segmentation by account ranges for Web Access to Dealers, reducing the operational load of the monitoring center by providing access for the registration / modification / cancellation of the assigned accounts and even the attention of events 24 hours a day or in hourly ranges.
The only way to subscribe and confirm the subscription of the Ultra by SoftGuard service is through this same web page in the PLANS section. You must choose the plan you want to hire INDIVIDUAL or MULTIPLE and then complete the data on the membership form.
By choosing the annual advance payment cycle, the customer receives approximately a 30% discount on the total annual value (12 months) compared to paying the subscription on a month-to-month basis
Yes, the client hiring Ultra by SoftGuard may choose to unsubscribe at any time, with a minimum permanence of 3 (three) months only for monthly paying subscriptions. To this effect, must pre-notify to info@softguard.com before the first business day of the following month and have no registered debt.
We recommend verifying the brands already integrated by SoftGuard at https://softguard.com/integraciones/
In case the brand or device you want to connect is not in the list, please contact one of our representatives at info@softguard .com
As a rule, we provide free integrations of recognized brands widely used in the industry by the majority of the global users. In the event that the brand or protocol of the new device is not yet integrated and does not comply with the aforementioned rule, said integration will be quoted to the client in a timely manner and the client will evaluate whether he wishes to pay it in order to have it incorporated into the system.
No, the Ultra by SoftGuard service does not have a connection limit.
The signature customization for your SmartPanics App implies a series of benefits that will make your App to have its own identity and to differentiate itself in the market for human monitoring apps with greater advantages, such us:
-Choice of the App name as specified by the customer
-Personalized icon design of the App on the user´s smartphones
-Logo and colors insertion of your organization on the App
-Choice of the menu icons of the App
-Professional advice for the registration of the App in the iOs and Android stores
-Exclusive configuration of the connection parameters for your monitoring center.
-Choice of the App name as specified by the customer
-Personalized icon design of the App on the user´s smartphones
-Logo and colors insertion of your organization on the App
-Choice of the menu icons of the App
-Professional advice for the registration of the App in the iOs and Android stores
-Exclusive configuration of the connection parameters for your monitoring center.
You can contract the amount you want, paying for each one (1) a customization pack on a monthly or annual basis according to the selected payment cycle.
Yes, it can. Simply change the key (digital key) of it. When you do this, your previous perpetual license that was operational in it, goes into “hibernation” mode.
Yes, you can access Ultra by SoftGuard whenever you want. At the time of doing so, you could also continue to use your previous perpetual license or place it to a "license hibernation" mode.
Perpetual licenses, as the name implies, are eternal. When they are hibernated, they are out of use without requiring support services or updates. If when hibernating it the customer has already contracted support ahead for certain number of days, that period will remain available for when the license is reactivated.
We have an automated database migration system for some brands of monitoring platforms. If such a migration system exists for the monitoring software brand, it will not have an additional charge for the client.
In all cases, the client must provide data exports from their previous system in .XLS, .CSV or .TXT format, essentially for the master files of accounts, contacts, zones, users. There are in no cases guarantees of a successful result for this process since the data structures of other systems do not comply with any standards. The stored historical signal processing data cannot be migrated.
In all cases, the client must provide data exports from their previous system in .XLS, .CSV or .TXT format, essentially for the master files of accounts, contacts, zones, users. There are in no cases guarantees of a successful result for this process since the data structures of other systems do not comply with any standards. The stored historical signal processing data cannot be migrated.
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