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YOUR MONITORING CENTER, UNLIMITED
Elevate your alarm monitoring center to new heights
Enhance your alarm monitoring center beyond your imagination
YOUR MONITORING CENTER UNLIMITED
Unlimited growth for your security servicE
At SoftGuard, we firmly believe that the growth of your security and monitoring service should never be restricted by the tools you use. That’s why we proudly present ULTRA by SoftGuard, our subscription-based service that grants you unrestricted access to our entire suite of modules and applications.
MAIN LICENSE
Digital key for your production server.
BACKUP LICENSE
Digital key for your backup environment.
ACCOUNTS
Unlimited monitoring accounts.
OPERATORS
Unlimited operator workstations for event management.
MODULES SUITE
Alarm monitoring
Real-time event processing hub for your monitoring center, where operators handle alarm signals from various communication channels, presented with different colors according to priority.
Video Verification
Integrates real-time video and audio during alarm events or verification routines, empowering operators with situational awareness for informed decision-making. Minimize false alarms and respond rapidly to critical situations with confidence.
Technical Service
Streamlines technical customer service, enabling seamless handling of requests and allocating resources. Track the real-time status of each request, assign technicians, vehicles and materials, gain insights, evaluate productivity, and maintain cost control.
Client Web Access
Empower your clients with autonomous access to all their accounts, alarm panel information, zones, event history, notifications, and technical services. Clients can even request access to stored images, making monitoring their security system easier than ever before.
Dealer Web Access
Position yourself as a wholesaler and cloud service provider, serving diverse vertical markets: government, gated communities, schools, telcos, insurance companies, and more. This module enables account range segmentation, reducing your monitoring center's operational load.
Manager Web Access
Gain full visibility into your monitoring system with an array of real-time statistical graphs. Audit operator performance, signal traffic, active accounts, and more with our user-friendly interface offering over 30 graphical options for effortless data interpretation.
Logger - call recording
Audit operator performance during event management by recording all conversations. Ensure quality control and establish a comprehensive communication history. Easily retrieve specific recordings searching by date, account, caller ID, or operator.
TrackGuard
Real-time tracking of GPS devices. Gain a map-based view of device locations, exercise speed control, set up geofences, and access historical routes all through a user-friendly graphical interface.
Authorities Report
Forward alarm events to the relevant
authorities or secondary monitoring
centers swiftly. Enhance collaboration
with external entities, while staying in
control of every action performed by
remote operators.
CRM
Manage marketing campaigns, sales leads, and quotations. Stay organized with price lists, offers, and seamless tracking of customer interactions, meetings, and sales activities, ensuring no crucial opportunity is missed.
MoneyGuard
Automatically generate receipts for services rendered to clients, categorized by ranges of accounts, dealers, groups, or subscription type. This process is based on table rates and occurs periodically in accordance with each customer's contract. The system also facilitates collections, offering insights into current account statuses.
Access Control and Visitor Management
Streamline access control and management for guests, deliveries, and services in each functional unit, lot, or apartment. Guests conveniently receive access invitations via WhatsApp, while on-duty personnel validate these invitations using the SoftGuard system before granting entry.
Landing Page
We create a dedicated landing page with your logo and branding to highlight the features and benefits of your SmartPanics app. The page includes a user-friendly registration form that automatically creates new users in the SmartPanics module, making sign-up hassle-free.
Fence Manager
Manage and visualize the status of electric fences on an interactive map. Detect and address any faults in your fences easily. Stay informed about activations, alarms, power failures, panel status (open/closed), and other critical events.
URL Launcher
Enables access external sites within the Desktop Web platform. With this functionality, operators can easily view a table of links, such as webmail or other web applications, without the need to switch between tabs or leave the monitoring system.
UNLIMITED MOBILE APPS
Transform your services to match the world’s technological evolution. Connect thousands of users anytime, anywhere.
Build stronger relationships with your clients, and exponentially expand your organization’s reach like never before.
ALL OUR MOBILE APPS UNLIMITED
Thousands of users connected anytime and anywhere. Transform your online services along with the technological evolution of the world. Strengthen the relationship with people and manage not only to increase empathy towards your organization but also to multiply its reach exponentially.
ULTRA SERVICES AND TRAININGS
• Remote installation and configuration
• 24/7 Technical Support
• Unlimited technical inquiries
• ALL UPGRADES AND NEW RELEASE VERSIONS
• Protocols and Hardware integrations*
• Pre-existing system database migration**
• Personalized training courses
Access to exclusive workshops.
• Tutorials and manuals
Access to all technical resources.
• Certifications
Access to administrator and operator certifications.
*We can integrate, at no additional cost, renowned brands widely recognized in the industry and used by the majority of SoftGuard’s global users.
**Additional charges apply.
ULTRA PLANS
DO YOU WANT YOUR SMARTPANICS OR VIGICONTROL APP TO BE Signature?
Elevate your SmartPanics or VigiControl app with our Signature customization, establishing a unique identity and gaining a competitive edge in Human Monitoring.
• Personalize the app’s name on the stores.
• Customize the app icon design.
• Incorporate your organization’s logo and colors within the app.
• Select main menu buttons that align with your service.
• Receive professional guidance for app registration on iOS and Android stores.
• Configure exclusive connection parameters with your monitoring center.
FAQs
The subscription includes access to 1 (one) SoftGuard license.
The ULTRA by SoftGuard service includes the following modules:
Alarm Monitoring, Video Verification, Technical Service, Logger for Call Recording, Client Web Access, MoneyGuard, Authorities Report, CRM, TrackGuard, Manager Web Access, Fence Manager, Access Control Visitor Management, URL Launcher, Landing Page, SmartPanics, VigiControl, CleanApp, SmartSMS, Purple Code, MobileGuard.
Please note that the INDIVIDUAL plan does not include the Dealer Web Access module.
The ULTRA by SoftGuard service includes the following apps:
SmartPanics, VigiControl, TecGuard, CleanApp, Purple Code, MobileGuard and SmartSMS.
No, the ULTRA by SoftGuard service has no limitations on the number of accounts.
No, the ULTRA by SoftGuard service has no limitations on the number of operator workstations and users.
Yes, ULTRA by SoftGuard includes the licensing of one (1) primary key for the production server and one (1) digital key for the backup environment.
By subscribing, you gain access to a comprehensive training package that includes:
• SoftGuard TV: exclusive e-learning courses.
• Workshops: live training courses.
• Certifications: operator and administrator certifications.
Once we receive confirmation of the subscription, our technicians will contact you via email to schedule the installation, configuration, and remote start-up of the system.
For the Signature package App, the customization and compilation timelines are as follows:
For Android platform: 10 (ten) business days upon receiving the requested information detailed in infotec 243.
For iOS platform: 10 (ten) business days upon receiving the requested information detailed in infotec 243 and ensuring you are registered as a developer in the respective platform as described in infotec 275.
Please note that the public display of the app on Android and iOS stores is external to SoftGuard and depends on the approval of the security policies and platform requirements.
Yes, as a subscriber to ULTRA by SoftGuard, you will have access to updates, ensuring that your system is always equipped with the latest features and enhancements.
When you subscribe to ULTRA, you have access to our comprehensive Support Policy, providing you with full attention 24/7. You can report incidents unlimitedly and receive prompt assistance according to the Service Level Agreement (SLA) outlined in our Terms and Conditions. Our dedicated support team is committed to ensuring your needs are met effectively and efficiently.
The INDIVIDUAL Plan offers access to 100% of the system information, modules, and signal processing for single organization use.
With the MULTIPLE Plan, you unlock the Dealer Web Access Module, enabling you to become a wholesale provider and extend monitoring cloud services to diverse markets, such as municipalities, private urbanizations, schools, insurance companies, telcos, and more.
The Web Dealer Module allows segmentation by account ranges, reducing your monitoring center's operational load by providing access for account registration, modification, cancellation, and even event management when needed.
To subscribe to ULTRA by SoftGuard, simply select the plan of your choice (INDIVIDUAL or MULTIPLE), whether on a monthly or annual basis, and then fill out the required information on the membership form.
ULTRA licenses cannot be used by governmental or banking entities.
Opting for the annual payment cycle provides customers with approximately a 30% discount on the total annual value compared to paying the subscription on a month-to-month basis.
Yes, clients who have subscribed to ULTRA by SoftGuard have the option to unsubscribe at any time, with a minimum commitment of 3 (three) months for monthly payment subscriptions. To initiate the cancellation process, they must pre-notify at info@softguard.com before the first business day of the following month and ensure there are no outstanding debts.
To ensure compatibility, we recommend checking the brands already integrated by SoftGuard at https://monitoringsoft.com/.
If the brand or device you wish to connect is not listed, please feel free to reach out to one of our representatives at info@softguard.com for further assistance.
Typically, we offer free integrations for well-established brands widely used in the industry by the majority of global users. However, if the brand or protocol of the new device is not yet integrated and does not comply with the aforementioned rule, we will provide a custom quote for the integration.
No, there is no limit to the number of devices that can be connected to ULTRA by SoftGuard.
SmartPanics Signature customization offers a range of benefits that provide your app with its own distinct identity, differentiating it in the market of human monitoring apps, with advantages such as:
- The option to choose a custom App name as specified by the customer
- Personalized App icon design on users' smartphones
- Incorporation of your organization's logo and colors within the App
- Selection of menu icons that align with your services
- Professional guidance for App registration on the iOS and Android stores
- Exclusive configuration of connection parameters for your monitoring center.
There is no restriction on the number of SmartPanics Signature customization packs you can purchase. You have the flexibility to contract as many packs as you desire, paying for each one on a monthly or annual basis, depending on the chosen payment cycle.
Yes, you have the option to access ULTRA by SoftGuard whenever you wish. Upon doing so, you can continue using your previous perpetual license or put it in "license hibernation" mode.
Yes, it is possible to implement ULTRA by SoftGuard on a server with a previously purchased SoftGuard perpetual license. You can achieve this by changing the digital key. When you do so, your previous perpetual license that was operational on the server will enter a "hibernation" mode.
Hibernating a SoftGuard perpetual license means putting it out of use without requiring support services or updates. Perpetual licenses, as the name implies, are eternal, and when hibernated, they remain inactive. If the customer has already contracted support services for a certain number of days when hibernating the license, that period will remain available for when the license is reactivated.
We offer an automated database migration system for specific monitoring platform brands. If your database is eligible for migration, there may be additional charges for the service.
In all cases, you will need to provide data exports from your previous system in .XLS, .CSV, or .TXT format, focusing on the master files of accounts, contacts, zones, and users. It is essential to understand that the success of this process is not guaranteed, as the data structures of other systems may not comply with standard formats. Furthermore, please note that historical signal processing data cannot be migrated.
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